OVERVIEW

This is a legally binding document governing the provision of the Schedwise.com Solution from Schedwise Ltd to You via our Website. When you sign-up for an Account, You automatically accept the below provisions which constitute the Schedwise.com Terms and Conditions and You are legally bound by them.

Read this document very carefully and together with our Website Terms and Conditions, Schedwise.com Privacy Policy.

 

IF YOU DO NOT ACCEPT THE PROVISIONS BELOW, DO NOT USE OUR SERVICES.

 

1. The Schedwise.com Online Solution

1.1. The Schedwise.com Online Solution (the “Software”) is owned, operated and provided to You, the person who uses the Software and operates the Account further defined below (the “User”) by Schedwise Ltd, a company incorporated and existing under the laws of United Kingdom (referred to as “We” and/or “Us”) subject to the provisions of these Terms and Conditions (“T&Cs”).

1.2. The Software is available via our Website, subject to the Website Terms and Conditions and following the completion of the sign-up for a Schedwise.com Account (the “Account”), pursuant to any additional documentation relevant to the subject matter communicated to You which You agreed.

1.3. You may have an Account to which You can register service providers, services, products for sale, make promotions and do other business related things and be used for the purposes of operating the Software and receiving our Services.

1.4. Subject to the provisions herein, We hereby provide You with the Software by granting You a non-exclusive licence to use it for real-time scheduling and management of customers bookings (the “Specific Purposes”).

1.5. We may provide You with additional products and/or support services as part of the Software, and/or Solutions as may be made available from time to time and always subject to any related payment conditions and restrictions pursuant to the provisions herein or communicated to You via the Software.

1.6. Where You contact Us for support or buy our set-up assistance package, You hereby understand and agree that You grant access to our support agent into Your administration interface section of the System.

1.7. You hereby understand and accept that, any links to websites which are not covered by our Website T&Cs, do not apply to the provisions herein but are solely your convenience and do not constitute any endorsement, guarantee, warranty, or recommendation and we do not have any control whatsoever over respective legal documents and/pr security and/or privacy practices.

1.8. You hereby understand and agree that, You may enable services and integrations in order to receive the Solution as per the Specific Purposes; which are not vetted, endorsed, or controlled by Us in any way or manner and therefore you use them at your own risk, subject to respective applicable provisions, limitations etc.

 

Bookings via the Schedwise.com Online Solution

1.9. When a person (a “Client”) uses the Software for booking an appointment; and/or for any other Solutions; and/or buys a product online with a Service Provider (could be You or any other person that uses the System to accept and treat bookings online, send promotions, sell products and do other related things that helps them run their service business) which is linked to the Account:

1.9.1 he/she hereby accepts the provisions of Terms and Conditions for Clients;

1.9.2 and further agrees and understands that all applicable fees applied by the User are payable and any additional provisions may be applicable by the User via the latter website.

1.10. When a Client makes any change in the booking including but not limited to cancelling, the responsibility to be familiar with the applicable policies and procedures of the User lies to him/her.

 

2. The Rights of Schedwise Ltd

2.1. We reserve the right to limit, suspend, or terminate our Services and any Account as well as prohibit access to any content, sites, additional services or tools as well as remove hosted content and otherwise take any technical and legal steps necessary to limit any problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the provisions herein.

2.2. We reserve the right to suspend the Services and capacity of the relevant System momentarily in order to equalise the server load where there is a high volume of bookings, as clarified below.

 

3. Acceptances, Warranties and Responsibilities from You

3.1. You hereby agree, accept and warrant that:

3.1.1 when you create an Account, You must provide specific information about yourself, which will be processed in accordance with the provisions of our Privacy Policy;

3.1.2 and You are at least 18 years old when creating an Account and/or in case not considered a “child” under Your local laws and regulations in the jurisdiction of Your business operations ;

3.1.3 You are responsible to provide accurate and complete information;

3.1.4 and You are responsible to maintain the confidentiality of your Account information and log-in details;

3.1.5 and the information are personal to yourself and you are not acting on behalf of a third party, unless written authorisation is provided when required by Schedwise.com;

3.1.6 and You shall not use any information which may be of an offensive and/or an insulting nature, breaching any of the provisions herein.

3.2. You hereby acknowledge, agree and warrant that in order to provide our Services, You must cooperate where deemed necessary and ensure that Your material will not contain payment details, obscene, offensive, defamatory or otherwise unlawful material nor will it infringe the Intellectual Property Rights of any third party or otherwise harm our goodwill and/or reputation.

3.3. You hereby warrant and represent to hold Schedwise Ltd harmless and fully and effectively indemnified against all actions, proceedings, claims, demands, damages and costs (including legal costs on a full indemnity basis) occasioned to or incurred by us as a result of any breach of your warranties herein.

3.4. You hereby acknowledge and accept that Schedwise Ltd reserves the right to investigate complaints or reported violations of the provisions herein and if deemed necessary, take any action considered appropriate, including but not limited report any reasonably suspected unlawful activity to relevant governmental bodies or otherwise authorities

4. Acceptable Use Of the Software

4.1. You hereby understand and agree that a high volume of bookings can cause Your Client(s) to be unable to make a booking in which case they may receive a message to try to book again. In the case a user system causes the server to have extraordinary load, or comes under a DDOS attack, Schedwise.com may at its own discretion take your system temporarily off-line until the load has passed away.

4.2. The Software, as well as any other product provided by Schedwise Ltd which You will use pursuant to the provisions herein, shall only be used for the Specific Purposes and other unrelated usage is strictly forbidden such as for:

4.2.1 sending spams and/or other emails or SMS (text messages) making direct or indirect reference to activities which may be illegal in some jurisdictions such as prescription or not drugs, including but not limited to cannabis, THC, Marijuana, TLC, CBD; and loan arrangements such as student loans, payday loan, get rich quick schemes and other; and/or otherwise infringe other peoples’ privacy in any way;

4.2.2 and/or undertaking or in any way promote illicit activities;

4.2.3 and/or misrepresenting your true identity and/or impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;

4.2.4 and/or usage in any manner that modifies, publicly displays, publicly performs, reproduces or distributes any of this services of Schedwise.com;

4.2.5 and/or any action which violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law applicable to You and/or Schedwise.com;

4.2.6 and/or stalking, harassing and/or cause any kind or harm to another person;

4.2.7 and/or to use any data mining, robots, or similar data gathering or extraction methods in connection with the System and the Services;

4.2.8 and/or any attempt to gain unauthorised access to accounts, computer systems, or networks connected to this Website, whether through hacking, password mining, or any other means.

4.3 Except as otherwise expressly permitted herein, You may not, directly or indirectly, sell, assign, sublicense, lease, rent, distribute or otherwise transfer the System or any licence rights or obligations under these T&Cs, to any third party (person or legal entity), without the express written consent of Schedwise Ltd.

4.4 You can use the option of Intake Forms only for the purposes of getting additional information from Your Clients and not to accept sensitive information such as health data or financial details.

4.5 You hereby understand and agree that the Service Provider(s) operating under Your Account should provide their own terms and conditions, privacy, cancellation and other related policies, which will be applicable to Your Clients and You hereby accept full responsibility for the context therein.

4.6 You hereby agree and acknowledge that when using the System and collecting medical information about Your Clients and You may, or may not enable the HIPAA Custom Feature; You have the absolute responsibility to avoid including personal health related information in your email and text messages notifications.

4.7 You hereby agree and acknowledge that though Schedwise.com removes the specific service provision and client name automatically if the HIPAA Custom Feature is enabled, You can manually add other fields and information into the messages that can be considered personal health related information.

4.8 You hereby agree and acknowledge that it is Your responsibility to comply with any laws and regulations applicable to Your operations which may declare that text messages and emails are not secure communication and therefore, you may refrain from including any personal health related information in Your communications via the System.

4.9 You herey agree and understand that you have the full legal responsibility to comply with, follow and perform Your business operations when and/or via using our System and/or Services, with any applicable local and/or international law and regulation to You.

5. Fees and Payment Conditions

5.1. In consideration for the Services and in line with these T&Cs, You hereby accept that the fees payable shall be in accordance with the Fee Schedule, as may be amended from time and to our discretion.

5.2. Any applicable VAT is payable by You in addition to the fees available on our Fee Schedule.

5.3. You hereby agree and understand that all purchases made in the system are final, and are not refunded.

 

Schedwise Payment Services

5.4. Schedwise offers Users the Schedwise Payment Services to make it easy for Users to collect, process, and refund payments from their Clients (e.g. via Schedwise Bookings with Online Payments).

5.5. Schedwise utilizes a third-party payment processor, referred to as the “Payment Processor,” to associate the payment card you provide with the Schedwise System. Any payments or credits processed in connection with your use of the Schedwise System are subject to the privacy policies, terms and conditions, and other provisions of our Payment Processor, as well as those of your credit card issuer, in addition to the Terms of Service outlined herein.

5.6. When utilizing the Schedwise Payment Services, you consent to adhere to the terms and conditions of the applicable payment processor. It is imperative to maintain compliance with the terms and acquiring addendums outlined in the following URL: https://stripe.com/legal/consumer

5.7. Schedwise bears no responsibility for errors made by the Payment Processor. Access to Payment Processing may be intermittently restricted to accommodate repairs, maintenance, or the introduction of new features or services. We strive to offer reasonable notice of any planned interruptions and endeavor to restore the service promptly.

5.8. Under this agreement, it is a stipulation that the User refrains from any direct or indirect efforts to evade paying Service Fees. This includes actions such as listing User Services for free or at inaccurately low prices (even if pricing details are provided elsewhere), or engaging in fraudulent activities such as canceling a Schedwise Booking and subsequently rebooking it. Should Schedwise reasonably suspect that the User has attempted to avoid paying Service Fees, Schedwise reserves the right, without restricting other available remedies, to withhold and retain any payments owed to the User under this Agreement.

5.9. The User and Schedwise agree that in cases where a Client owes payment to the User, and the Client submits the payment to Schedwise via the Payment Processor, the obligation to pay is considered discharged when Schedwise receives the payment. This discharge of obligation occurs between the Client and the User. Consequently, the User agrees not to pursue direct payment from the Client in such circumstances. Additionally, any subsequent disbursement of funds collected by the User and owed to the User is contingent upon the User having provided the User Services in accordance with a Schedwise Booking as outlined in this Agreement.

5.10 All payments owed from Schedwise to the User will be conducted via bank transfer, utilizing the bank information provided by the User within the Schedwise System. It is the User’s responsibility to ensure the accuracy of these details. Schedwise will exclusively remit payments owed to the User directly to the User and is not authorized to make payments to any third party. The User agrees to fully indemnify Schedwise and absolve Schedwise of any liability for losses, damages, or claims resulting from the User’s failure to inform Schedwise of any changes to their bank account details, including but not limited to any Bank Charges incurred by Schedwise as a consequence.

5.11. The User bears the responsibility of withholding, reporting, and remitting accurate taxes relevant to the Service Fees in compliance with all applicable laws and directives from the pertinent tax authorities. This obligation extends to any interest and penalties incurred due to delayed payment or failure to withhold taxes. If necessary, the User is solely accountable for reaching an agreement with the relevant tax authorities regarding the tax status of the Service Fees. Upon request by Schedwise, the User must furnish copies of tax payment certificates and/or tax exemption certificates. Additionally, the User assures that they are duly registered with all pertinent tax authorities, where applicable.

5.12. Upon payment of applicable Service Fees, the User is granted permission to utilize the Schedwise Services solely for the purpose of processing Schedwise Bookings of User Services for its own benefit.

The User is prohibited from imposing a surcharge on Clients who make bookings or orders through the Schedwise Services, unless such a surcharge would be customary for other User’s Clients in the normal course of business. While the User may offer lower prices or discounts to their Clients through its promotional campaigns or loyalty programs, it must refrain from transferring Service Fees to Clients who make Schedwise Bookings unless permitted by relevant laws.

 

Cancellation Policy

5.13. Regarding Schedwise Bookings, users must adhere to the cancellation policy outlined in Schedwise’s Terms and Conditions.

5.14. Users can set a timeframe before the scheduled start time of an appointment, known as the “Free Cancellation Period.” Once this period has elapsed, free cancellation of an appointment through the Schedwise platform will no longer be available, and the full price of the service will remain charged if the client cancels.

5.15 If a Client cancels an appointment via the Schedwise platform during the Free Cancellation Period, they will receive a refund for the charged amount minus the processing fee. Moreover, both the client and the user will be released from any additional obligations linked to that particular booking.

5.16. If a client cancels an appointment on the Schedwise platform after the Free Cancellation Period has expired, they will not receive a refund for the service fee applicable at the time of booking.

 

 

 

6. Messaging and Marketing Services

6.1 The User has the option to utilize Schedwise’s notification and marketing automation functionalities, ensuring compliance with relevant Data Protection Legislation. This allows for the sending of notifications and direct marketing materials, such as promotional communications, in various formats, including SMS texts, emails, or other direct marketing channels. These activities encompass Automated Marketing Campaigns and Messages, which may include ‘client messages,’ ‘smart marketing,’ ‘smart campaigns,’ and ‘blast messages.’

6.2 Notwithstanding the liability provisions stated in these Terms, the User explicitly acknowledges and agrees that concerning its utilization of the Schedwise Marketing Services, Schedwise shall not be held liable (whether in contract, tort, breach of statutory duty, or otherwise) for any loss, damage, expense, or liability, even if the User has informed Schedwise of the potential for such loss or damage. This includes, but is not limited to:

• The User’s use of, or inability to use, the Messaging and Marketing Services beyond their normal intended purpose.
• Any incorrect or inadvertent content or information provided by the User to Clients via the Marketing Services.
• The User’s failure to comply with relevant Data Protection Legislation.
• Any defects in the Messaging and Marketing Services resulting from misuse, intentional damage, negligence by anyone other than Schedwise, abnormal operating conditions, or the User’s failure to adhere to Schedwise’s usage instructions.
• Any alterations or modifications made to the Messaging and Marketing Services, or their integration with other equipment, software, products, or materials not supplied by Schedwise, unless carried out by Schedwise or with Schedwise’s explicit written consent.
• Any other issues related to the Messaging and Marketing Services.

 

7. Term and Termination Provisions

7.1. These T&Cs shall be applicable from the date you sign-up for an Account and shall remain in effect until terminated in accordance with the provisions herein.

Termination Conditions

7.2. Schedwise Ltd reserves the right to terminate, delete or suspend Your Account, subject to our discretion and without any prior written notice, where:

7.2.1 we terminate that You have breached any of the key provisions (a “Material Breach”) herein or as otherwise deemed necessary;

7.2.2 and/or the Account owner is not confirmed;

7.2.3 and/or the Account is not active for more than 8 (eight) weeks, provided that no log in occurred from the owner of the Account;

7.2.4 and/or it has been determined that the Account has been created from a person proven to be under 18 (eighteen) years old.

7.3. You may terminate these T&Cs at any time and therefore delete Your Account subject to any pending payments and/or other legal obligations.

7.4. Any termination of these T&Cs shall occur without prejudice to any other rights, remedies or liabilities applicable to Schedwise Ltd and/or You; expressly or by implication intended to come into or continue in force on or after such termination.

8. Data Protection And Privacy

8.1. You hereby acknowledge, understand and agree that the provisions of our Privacy Policy are applicable, understood and accepted as part of these T&Cs which you hereby accept, agree and agree to comply with to the extent required.

8.2. You acknowledge, understand and agree that: (i) You are the “data controller” of personal data involved to the provision of the Software and Services herein from Us; and (ii) We are the “data processor” for those purposes; and (iii) You are solely responsible for obtaining a valid consent from Your Clients when using the Software and Our Services.

8.3. You hereby understand and agree that Schedwise Ltd is HIPPA (the Health Insurance Portability and Accountability Act of 1996) Compliant towards the Users which implement the HIPAA Custom Feature only and as a means to better secure their patients data.

8.4. You hereby understand and agree that Schedwise Ltd DOES NOT provide professional assistance via the System for a User to be HIPPA Compliant under any circumstances when providing the Services. YOU SHOULD SEEK ADVICE FROM A PROFESSIONAL ORGANISATION SHOULD YOU WANT TO BECOME HIPAA COMPLIANT.

9. Security

9.1. You hereby agree and acknowledge that Schedwise Ltd has security measures in place, and in line with an internal Information Security Management System (hereinafter referred to as the “ISMS”), based on the ISO/IEC 27001:2013.

9.2. You should change your password in the admin interface of the System and the “Manage” and “Users Section”, immediately after Your Account has been created.

9.3. You are responsible to maintain the confidentiality of the password and access to Your Account.

9.4. You are fully responsible for all activities that occur under Your Account and for compliance with regulatory, legal, and statutory requirements applicable to You.

9.5. Schedwise Ltd offers You the custom features of double authentication and HIPAA, for medical related information; to enhance the security of Your Account.

9.6. Schedwise.com shall not be held liable in any way for any loss or damage arising from your failure to comply with this policy.

9.7. You must inform Us immediately if any unauthorised person has obtained or has attempted to obtain access to the System or any data processed and accessed by the System, whether stored on the server or elsewhere, disclosing at least the circumstances of the incident, confirm that relevant passwords has been changed and where this is a result of Your actions and misuse of the System, You may be held accountable to the extent permitted.

10. Confidentiality And Intellectual Property

10.1. All Confidential Information on our Website and/or part of our Services shall remain solely to the property of Schedwise Ltd.

10.2. Any Confidential Information provided to you pursuant to these Terms and Conditions shall be subject to the provision herein unless otherwise clearly stated herein and under no circumstances be used in any matter other than the subject matter.

10.3. Breach of this provision shall constitute a material breach by You and gives Schedwise Ltd any and all related contractual and regulatory rights.

10.4. You shall not copy, display, modify, create derivative works of, publish, sell, reproduce, distribute, commercially exploit nor in any form benefit or profit from the Confidential Information, Services and System provided by Schedwise Ltd; nor will You assist or facilitate any third party in actions or activities mentioned herein.

11. Limitation Of Liability

General Limitation Of Liability

11.1. Schedwise Ltd shall not be liable for any consequential, incidental or special damages, including but not limited to any loss in profits, use, business interruption, data or cost of obtaining substitute goods; arising out of or in connection with the provisions herein, or the use or inability to use the System, even the possibility of such damages has been advised.

11.2. Schedwise Ltd shall have no liability whatsoever to remedy any breach of a warranty, undertaking and/or representation provided herein where the breach results from your misuse of the System and/or is in relation to Your obligations to the subject matter of these T&Cs.

11.3. Except for indemnification for infringement, in no event the aggregate liability of Schedwise Ltd arising out of or in relation to the provisions herein, irrespective of cause, any theory of liability, whether based in contract or tort or otherwise, except as related to the indemnification provisions herein; shall exceed the amount payable by You for the Services and subject matter.

11.4. The foregoing limitation of liability shall apply notwithstanding any failure of essential purpose of any limited remedy stated herein.

11.5. Except as expressly and specifically provided herein, You assume sole responsibility for results obtained from the use of Services including any and all conclusions drawn from such use; and any and all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the provisions of heein and pursuant to the subject matter.

11.6. Schedwise Ltd shall have no liability whatsoever in relation to the functioning of booking widgets when inserted on external sites or in other external solutions.

Limitation Of Liability For Clients

11.7. The Client hereby understands and agrees that Schedwise Ltd:

11.7.1 has no responsibility whatsoever about the booking and cannot guarantee in any way the accuracy or completeness of the User to meet the expectations;

11.7.2 no responsibility whatsoever for any fees applicable by the User for any normal business relations;

11.7.3 does not guarantee in any way purchases made via the System operating by the User and any dispute for that subject matter shall be settled between the Client and the User;

11.7.4 accepts no responsibility whatsoever for any wrongdoing of the User and subsequent provision of services.

11.8 The Client hereby understands and agrees that he/she holds the sole responsibility to ensure that bookings are properly processed and confirmed by the User as deemed necessary.

12. Indemnification

12.1. You will indemnify and hold Schedwise Ltd and where deemed appropriate its officers, directors, agents, subsidiaries, joint ventures, and employees; harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of the provisions herein or your violation of any law or the rights of a third party, pursuant to these T&Cs.

12.2. Where there is a dispute between You and Your Clients or between Your Clients and a Service Provider, Schedwise Ltd shall have no liability, responsibility or otherwise held accountable for any claim, demand (actual and consequential) of any kind and nature, known and unknown, arising out of or in any way connected with the Services.

13. Force Majeure

13.1. Neither You nor Schedwise Ltd shall be liable to each other by reason of failure or delay in the performance of our obligations herein, if the failure arises out of any circumstances beyond each reasonable control, including but not limited to acts of God, flood, fire, natural disaster, war, pandemic, invasion, riot, civil unrest, embargos, national or regional emergency, strikes, power or telecommunication interruptions or shortages.

13.2. The Party failing or delaying to perform for the purposes of the provisions herein, due to circumstances beyond their control must give a prompt written notice to the other Party, stating among other the length of time estimated for the occurrence to continue and either party may terminate this Agreement, if such uncontrolled circumstances continue for longer than 30 days.

14. General Provisions

14.1. You have the capacity to enter into this Agreement and have no legal commitments or obligations which may likely conflict or otherwise interfere with or impede the performance of the Services herein.

14.2. These Terms and Conditions, together with other documents incorporated herein by reference; constitutes the sole, entire and final agreement between You and Schedwise Ltd, with respect to the subject matter herein.

14.3. These T&Cs, supersedes all prior and contemporaneous understandings, representations, agreements and warranties, whether written, oral or implied between You and Schedwise Ltd.

14.4. Nothing in these T&Cs shall be construed as creating any agency, partnership or any other form of joint enterprise, employment or fiduciary relationship between You and Schedwise Ltd and neither shall have the authority to bind the other Party in any such manner.

14.5. Any dispute claim, dispute or controversy arising under, out of or in connection with these T&Cs between the Parties shall be resolved via an alternative dispute resolution, starting with mediation and including if necessary a final and binding arbitration. Where the dispute is not resolved and Parties forward with arbitration, an arbitrator must be agreed by both Parties within 15 days while they use reasonable endeavours in good faith to resolve the dispute.

14.6. For the purposes of these T&Cs, the below contact details about Schedwise Ltd shall be applicable for notification purposes:

 

Email Address: [email protected]

Postal Address: Schedwise Ltd, 71-75 Shelton Street Covent Garden London WC2H 9JQ

 

13.7. These T&Cs may be amended at any time by Schedwise Ltd in order to reflect any changes to the applicable laws and regulations and/or our business operations. We will notify you via electronic means of communication, mainly emails or notifications via the System for any major changes prior to the date these will take effect via the notification option on our System.

13.8. These T&Cs will be governed by and constructed in accordance with the laws and regulations of the United Kingdom and any disputes relating to provisions herein shall be subject to the non-exclusive jurisdiction of the courts of the United Kingdom.

 

Last update: 15/11/2023

Effective date: 15/11/2023

Version: 1.0

 

Terms and conditions for the clients of the users of Schedwise.com

Last updated: 15/11/2022

 

Definitions

Schedwise.com services or Schedwise.com system — is a system provided by Schedwise Ltd that allows system users to get various business functionalities that help them to run their business. The Schedwise.com system can run in Network of sites under various domain names and other names that offer the same services.

Service provider or user — Company or person that provides services, rents tools, equipment, space etc. and uses the Schedwise.com system to accept and treat bookings online, send promotions, sell products and do other related things that helps them run their service business.

Clients or service buyer’s — Clients can be any type of person that books an appointment or buys a product online with a service provider that has a user account with the Schedwise.com system. This can for example be a patient, student, or client.

Schedwise Ltd is the processor of data for the clients of the Schedwise.com system. The user of the system, often same as service provider, is the controller of your data (the client data). You can ask the controller of your data for all personal information that he may hold on you, he can delete it and rectify by your requests.

Acceptable use policy

If you use the Schedwise.com system or related sites, you agree to that you will not:

• violate any laws, third party rights or our policies;
• use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
• fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
• interfere with other users’ listings;
• post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
• take any action that may undermine feedback and/or ratings systems;
• distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
• distribute viruses or any other technologies that may harm any visitors of the site;
• harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

Client purchase protection

Schedwise.com does not offer any purchase guarantees concerning client’s payments for appointment bookings or service purchases or other product purchases from service providers. Schedwise.com offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by Schedwise.com are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with Schedwise.com. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.

It is strongly recommended that buyers inform themselves about the service provider before booking with them and before paying online and for the service providers to make sure buyers are for real.

Cancellations and No-shows

If you wish to cancel your appointment, you can do so through the Schedwise Platform. However, cancellation without incurring a charge is only possible if it falls within the Free Cancellation Period, as determined by the user (e.g., 12 or 24 hours before the appointment).

The timeframe within which you can cancel your appointment before its scheduled start will be set individually by each user. This information will be provided to you when booking your appointment ensuring transparency and clarity regarding cancellation policies. If a user requires payment for services, Schedwise automatically charges your card and enforces the Cancellation Policy. Please note that if you cancel an appointment after the specified Free Cancellation Period, no refunds will be provided. If you cancel your appointment within the specified timeframe known as the Free Cancellation Period, you will receive a refund for the charged amount, with a deduction for a processing fee.

In instances of a no-show or failure to attend a scheduled appointment, refunds will not be issued.

Access Restriction

Moreover, as our Users provide User Services and not directly by Schedwise, our Users may enforce additional limitations on who can purchase and book the User Services they offer. Specifically, a User may:

• Limit your access to their User Profile.
• Prohibit you from scheduling appointments or placing orders for User Services they offer.
• Otherwise, restrict your ability to engage with that User on the Schedwise Platform.

Privacy Policy

For a separate description of our privacy policy, see the Schedwise.com Privacy Policy.

If you agree to these terms and conditions, the agreement applies between you, the business you sign up and Schedwise Ltd.

 

You may contact us:

Email Address: [email protected]

Postal Address: Schedwise Ltd, 71-75 Shelton Street Covent Garden London WC2H 9JQ